Reputation Management in Melbourne, Australia
Reputation Management by Adam J Marsh, Online Marketing Consultant.
All it takes is one bad experience to tarnish your reputation for a long time. Don’t entrust this critical task any SEO company. Utilise my specific skills with 5 years of reputation management consultation and make it work for you.
Let’s face it, not everyone loves your company. You go above and beyond your services but there is still that one disgruntled customer that you just cannot win over.
They fall through the cracks and by then it is impossible to mediate with them. Some customers get so hateful, that they post a negative review in Google Places, Rip Off Report or even blog about it. After time, this slowly makes its way onto the search result page for your business name like below….
This is where Reputation Management comes into play.
Over time, I synthesized my understanding of reputation management and as such, I now approach rep management with a 4 step process.
- a) Awareness – Becoming aware of bad reviews that hurt your business
- b) Remedy – Posting remedies that mitigate the damage the negative reviews have
- c) Limiting Visibility – Creating profiles that rank in Google and push the bad reviews to lower pages to reduce traffic to those posts.
- d) Future Monitoring & Response – Monitoring upcoming negative reviews and mitigating any potential damage that they may have.
By being alerted of what gets posted about your company, you will be empowered to nip situations in the bud before they become big problems.
Contact me today for an obligation free, 30 minute reputation management consultation.